How do I return a Cool Gadget product?
Please follow the instructions：
Note: Refund processing may be delayed during the event.
Do I have to pay to ship the item back?It depends. The shipping fee can be removed due to product quality problems or wrong products sent, otherwise, the customer has to pay the shipping fee.
Have you received my return?Please contact us at firstname.lastname@example.org for package delivery status.
When will I receive my refund?Refunds will be processed within 5 business days after we receive the returned items. Refunds will be processed using the same method that was used to make the payment. The exact time of completion depends on the bank or credit card issuer. Processing times may be extended during the holidays. Please contact us at email@example.com for details.
Your Return&Refund Policy states that I have to return the product in its original packaging. I no longer have the packaging- can I still return it?According to Return&Refund Policy, all items must be returned in their original condition, including the original Cool Gadget packaging. Please contact us at firstname.lastname@example.org for more details.
To make your experience better, we are happy to help you process an exchange. Please reach out to email@example.com for help.
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