Dear valued customer, we apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue. We understand that there may be certain details to be aware of when using our product, and we want to ensure that you have the best experience possible. Our intention in asking questions was to assist you in troubleshooting the issue and determine if it was caused by incorrect usage.
If it is confirmed that the issue is due to a product quality problem, we will definitely offer you a replacement or refund. Our customer service representative will contact you to create a return shipping label for you, which will be sent to you by email.
We apologize once again for any inconvenience caused and thank you for your understanding. Please don't hesitate to contact us if you have any further questions or concerns.